# Issue Invoices and Receipts from Orders in Ori {#doc-title}

By [B2B Gold](/about/#how-we-write) Updated 15 October 2026 [Ori page](/shopify/ori/) [Ori on the Shopify App Store](https://apps.shopify.com/ori-order-printer-pdf-invoice?utm_source=b2bgold.app&utm_medium=referral&utm_campaign=docs&utm_content=docs/ori/issue-documents&utm_term=docs-header)

## How do I issue a document from an order? {#how-do-i-issue-a-document-from-an-order}

To issue a document in Ori, choose **Issue documents** on an order in Ori’s **Orders** list, or on Shopify’s order page choose **More actions** → **Issue documents**. Tick the document types, check the recipient name, honorific and line description, and click **Issue**. Ori numbers each document, makes its PDF and saves it to the archive.

### From Ori’s Orders list {#from-oris-orders-list}

1. In Ori, open **Orders** and find the order by tab, such as **Not issued**, or by its number or customer.
2. Click **Issue documents** on the order’s row.
3. Under **Documents to issue**, tick one or more types. Ori ticks **Receipt** on a paid order and **Invoice** on an unpaid one.
4. Check **Recipient** and **Honorific**, and **Subject** and **Line description** where your design prints them. **Preview** shows the document as it will print.
5. Click **Issue**. The dialog lists each new document’s number, with **Print**, **Download PDF** and **Send email** (Standard and Pro).

### From Shopify’s order page {#from-shopifys-order-page}

1. In Shopify, open the order and click **More actions** → **Issue documents**.
2. Tick the types under **Documents to issue**, and check **Recipient name** and the fields under it.
3. Click **Issue**. Ori shows **Issued** and “Saved to the archive automatically.”

The order page’s **Documents** card then lists them with their status, such as **Issued** or **Creating PDF**.

## Which documents can Ori issue? {#which-documents-can-ori-issue}

Ori issues five document types: Invoice, Receipt, Delivery note, Quotation and Purchase order. Each type has its own unbroken number sequence, and a document is numbered when you issue it.

| Document | In Japanese | Default first number | Qualified-invoice items |
| --- | --- | --- | --- |
| Invoice | 請求書 | INV-2026-0001 | Printed, with your registration number set |
| Receipt | 領収書 | RCP-2026-0001 | Printed, with your registration number set |
| Delivery note | 納品書 | DLV-2026-0001 | Printed, with your registration number set |
| Quotation | 見積書 | EST-2026-0001 | Not printed |
| Purchase order | 発注書 | PO-2026-0001 | Not printed |

- The year in a number is the year of the document’s date. What a qualified invoice (適格請求書) carries, and when Ori prints it: [Japan’s qualified invoice in Ori](/docs/ori/japan-qualified-invoices/).
- Shopify’s own document for a shipment is the [packing slip](https://help.shopify.com/en/manual/fulfillment/managing-orders/printing-orders/packing-slips/printing-packing-slips); Ori’s is the **Delivery note**.
- Ori does not issue credit notes: see [reissue, void and refunds in Ori](/docs/ori/reissue-and-void/).
- A quotation or invoice with no order behind it starts from **New document** in Ori’s **Orders**.

## What goes in the issue dialog? {#what-goes-in-the-issue-dialog}

Ori’s issue dialog asks which document types to issue and who each is made out to. Everything else comes from the order and your design.

| Field | What it does |
| --- | --- |
| **Documents to issue** | The types to issue, several at once. A type the order already has shows “Issued” with its number. If a type has more than one design, choose which to use |
| **Recipient** (**Recipient name** on Shopify’s order page) | The name the document is made out to (宛名), filled in from the order |
| **Honorific** | **様 (individuals)**, **御中 (companies)** or **None**, printed after the name. Shown when the design prints one |
| **Subject** | “Printed as the document’s subject line.” Shown only when a ticked design prints one |
| **Line description** | The purpose line (但し書き), the “for …” line on a receipt. Shown when a ticked design prints one |

- “Left blank, a receipt is issued without a recipient name — as a simplified qualified invoice.” This note shows for a shop set as eligible to issue simplified qualified invoices (適格簡易請求書).
- On a refunded order, the dialog says “This order has refunds”, and the document shows the amounts after the refund.

## Why won’t an invoice issue for a guest order? {#why-wont-an-invoice-issue-for-a-guest-order}

Ori won’t issue an invoice without a recipient name, so a guest order with no customer name is refused: “Invoices require a recipient name.” on Shopify’s order page, “An invoice needs a recipient name” in Ori.

Type the customer’s or company’s name in the recipient field, or issue a **Receipt**, which may be left blank. The exception is an invoice design with **Allow the recipient to be omitted** switched on, available only to a shop eligible for simplified qualified invoices.

## Can I issue the same document twice? {#can-i-issue-the-same-document-twice}

Yes. Ori lets you issue a second document of a type the order already has, after a warning, and it takes a new number.

- In Ori’s dialog, “This order already has documents” offers **Issue anyway (new number)**.
- On Shopify’s order page, **Already issued** says “Issuing again creates a second document with a different number.” and offers **Issue new**.

Each one counts toward the Free plan’s 50 documents a month. To correct a document instead, void it and issue a new one with a new number; Ori doesn’t warn about a voided one ([how to void a document](/docs/ori/reissue-and-void/#how-do-i-void-a-document)). **Reissue** reprints a document unchanged.

## How do I print or download the PDF? {#how-do-i-print-or-download-the-pdf}

To print or download an Ori document, open it from the **Documents** column in Ori’s **Orders** and click **Print** or **Download PDF**, or on Shopify’s order page choose **Print** → **Print documents**. One document prints as its archived PDF; several printed together are redrawn from what each froze at issue.

- Until Ori has made the PDF, the document shows “Creating the PDF” and the buttons wait. If it shows “Couldn’t create the PDF”, click **Recreate PDF**.
- **Print** opens your browser’s print dialog; **Download PDF** saves the file.
- On Standard and Pro, Ori’s **Orders** has **Bulk print**, **Bulk PDF** (a ZIP) and **Send email** for up to 100 documents at a time: [email invoices and receipts to customers](/docs/ori/email-documents/).

## Can I issue documents for old orders? {#can-i-issue-documents-for-old-orders}

Yes. Ori lists your store’s whole order history, not only the 60 days Shopify shows apps by default, so you can issue a document by hand for an order of any age.

- A document is dated with the order’s date, in Japan time, not the day you issue it.
- Automation rules don’t reach back: “Applies only to orders placed after you save. It never issues for past orders.”
- For many past orders, select them in Shopify’s **Orders** list and choose **Bulk issue documents**. It works on every plan, within the Free plan’s monthly limit, and lets you correct recipient names first.

## Related {#related}

- [Reissue, void and refunds in Ori](/docs/ori/reissue-and-void/)
- [Japan’s qualified invoice in Ori](/docs/ori/japan-qualified-invoices/)
- [Choose and edit a design](/docs/ori/templates/)
- [Troubleshooting Ori](/docs/ori/troubleshooting/)

[Ori Order Printer: PDF Invoice](/shopify/ori/)

Ori is a Shopify app that turns orders into numbered PDF invoices, receipts, delivery notes, quotations and purchase orders. For shops in Japan, its designs print the qualified-invoice items: your registration number, the totals and tax at 8% and 10%, and, on Japanese designs, the reduced-rate marks. Every issued PDF is kept with its hash and every earlier version. On Standard and Pro, customers issue their own receipts.

[Install free on the Shopify App Store](https://apps.shopify.com/ori-order-printer-pdf-invoice?utm_source=b2bgold.app&utm_medium=referral&utm_campaign=docs&utm_content=docs/ori/issue-documents&utm_term=card) [Plans and pricing](/shopify/ori/#pricing)

Need help with Ori? Email [support@b2bgold.app](mailto:support@b2bgold.app).