Avis Product Reviews App

Yes, there is a Free plan, with no limit on reviews, photos or videos. It sends up to 300 review request emails a month, and reminders don't count towards that. It also includes imports, every review widget and questions and answers except AI review stories, source labels, moderation and exports. Growth adds unlimited requests, delivery-based timing, rewards for reviews, custom questions, AI summaries, integrations and the Google Shopping feed, and Pro adds AI reply drafts and translation, AI review stories and your own text in each language. The pricing table on this page lists each plan.

Avis recognises the CSV export files of 20 review apps by their columns, and reads any other CSV file once you match its columns to review fields. A preview shows what will be imported before anything is saved. Avis doesn't import reviews from AliExpress, Amazon or other marketplaces, and when another app's file says some of its reviews came from one, the preview counts them so you can remove them first.

Avis re-checks each imported review against your store's orders, and shows Verified purchase only when it finds the reviewer's email and the product in an order from the last 60 days, which is as far back as Shopify lets it look. Where the old app's file carries its own verified mark, you can show it as Verified by previous review app by switching that label on under Settings → Labels and statement. Older reviews still import, without the Verified purchase label.

Avis's blocks need an Online Store 2.0 theme; older themes can't show them, and headless storefronts can't use them. You add the Avis Reviews block to your product template in the theme editor, and turn on the Avis app embed for the pop-up, the side tab, the floating trust badge and the review data for Google. The widgets are part of your page rather than an iframe. The Match your theme look reads your theme's text colour, font, buttons and corners on the page; check it on your own store, because the preview shows a plain theme.

By default, 14 days after you mark the order as fulfilled, followed by two reminders. You can choose from 0 to 90 days and up to three reminders. On paid plans you can count from delivery, when the carrier marks the parcel delivered, or from payment, set a different delay for international orders and send only during the customer's daytime. Automatic requests go out only while Send review requests automatically is on: setup's Get reviews step starts it ticked, and you can change it under Collect → Timing & rules.

No. Every store's requests are sent from reviews@avis-mail.b2bgold.app, Avis's sending address. You set the sender name, which is your store's name if you leave it empty, and the address replies go to, which is your store's contact email unless you change it.

Yes, for orders from the last 60 days, which is as far back as Shopify lets Avis see. Collect → Ask past customers emails a review request for each fulfilled order in the range you choose that didn't get one yet, and those emails count towards the Free plan's monthly limit. For older customers, Request a review → From a CSV file sends requests to a file of email addresses and products, and those reviews show Verified purchase only if Avis can match them to an order from the last 60 days.

On Growth and Pro, yes. Collect → Incentives creates a one-time Shopify discount code for each review, or only for reviews with a photo or video, or gives everyone a code you made in Shopify. The reward never depends on the rating, you write a disclosure before the offer can be saved, and every rewarded review carries an Incentivized review label you can't remove.

Yes, on every plan. Turn on Show Q&A under Widgets → Product reviews, and a Questions & answers tab appears in the Avis Reviews block on your product pages. Shoppers see a question only after your store answers it; other shoppers can then add answers, which show once you publish them.

Not today. Avis doesn't send reviews to the Shop app or show reviews written there, and it isn't one of the review apps Shopify lists for syncing with Shop.

Download your reviews CSV and media list first: export is free on every plan. Each product's star rating and review count stay in Shopify's standard rating fields, and review photos and videos stay in your Shopify Files. Shopify asks Avis to delete your store's data 48 hours after you uninstall, and Avis then deletes the reviews, review requests and moderation log it keeps.

With the Avis app embed on, every page loads an 869-byte script, which loads nothing more on a page with no Avis widget or floating feature. A page that shows reviews or a floating widget also loads Avis's core script, about 55 KB gzipped, and that widget's own part. The widgets are part of your page, with no iframes and no cookies, and their requests go only to your store's own /apps/avis/ address.